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Return Policy

If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within (14) days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method.

 

Please note the following exceptions to our return and exchange policy:

  • Returned items must have labels still on and be returned in original packaging.
  • Returned items must have no visible signs of wear or use.

 

To initiate a return or exchange, please complete the following steps:

 

  1. Login to our online return portal using your email address and order ID.
  2. Choose the products you wish to return or exchange from your order.
  3. Print your prepaid shipping label that you will receive by email.
  4. Send all items back to us using the label provided.
  5. It will take (5) to (10) working days upon receiving the items to process your refund, replacement product, or store credit.
  6. Any shipping fees will be borne by us.
  7. In the case of lost or damaged returns, please contact us by e-mail at sambalpenang.sg@gmail.com.

 

For more information about our return or exchange, if you have questions, or if you would like to make a complaint, please contact us by e-mail at sambalpenang.sg@gmail.com.